Last Updated: May 2, 2026
At LuminaCanvas ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, luminacanvas.com (the "Site"), or place an order with us.
By using the Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
When you place an order, create an account, or contact us, we may collect the following:
- Name
- Email address
- Shipping address
- Phone number (if provided)
- Order details (product selections, preferences, and preview approvals)
- Messages you send through our contact form or live chat
Information Collected Automatically
When you visit the Site, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on the Site
- Referring website
This information is collected through cookies and similar technologies (see Section 5 below).
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including sending digital previews for your approval.
- Communicate with you about your order status, shipping updates, and customer support inquiries.
- Improve our Site and your shopping experience.
- Prevent fraud and ensure the security of our Site.
- Send promotional emails, if you have opted in (see Section 6 below).
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Payment Information
All payments are processed securely through PayPal. We do not collect, store, or have access to your credit card numbers, bank account details, or PayPal login credentials. Please refer to PayPal's Privacy Policy for information on how they handle your payment data.
4. Information Sharing
We only share your personal information with third parties when necessary to provide our services:
- PayPal — to process your payments securely.
- Shipping carriers — to deliver your order (name and shipping address only).
- Live chat provider (tawk.to) — to provide real-time customer support.
We may also disclose your information if required by law, court order, or to protect our legal rights.
5. Cookies
Our Site uses cookies to ensure basic functionality. These include:
- Essential cookies — required for the Site to function properly (e.g., shopping cart, login sessions).
- WooCommerce cookies — to remember your cart contents and preferences.
- Live chat cookies — used by tawk.to to provide live chat functionality and remember chat sessions.
We do not currently use third-party analytics or advertising cookies. If this changes in the future, we will update this Privacy Policy accordingly.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Site.
6. Email Communications
We may send you transactional emails related to your order (confirmations, shipping updates, preview approvals). These are not marketing emails and cannot be opted out of.
In the future, we may offer a newsletter or promotional emails. If so, you will only receive marketing emails if you have explicitly opted in, and you may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal data we hold about you.
- Correction — request that we correct any inaccurate information.
- Deletion — request that we delete your personal data.
- Opt-out — unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]